Asian e-Marketing

MagentoB2BPic

How to provide B2B customer experiences par excellence

The digital revolution has brought about massive changes in marketing. Where previously business was conducted face-to-face and by phone, nowadays customers are spoilt for choice with omnichannel approaches being commonplace. As such, customers start demanding more: more information, better service, better pricing, and unforgettable customer experiences. Companies that are unable to modernize their offerings are […]

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Dec20 APAC Digital Transformation

The APAC digital transformation market grows

The global digital transformation market is expected to grow from USD 469.8 billion in 2020 to USD 1,009.8 billion by 2025, at a compound annual growth rate (CAGR) of 16.5%, according to Research and Markets’ study that covers the digital transformation market across different segments, such as component, deployment model, organization size, application, industry verticals,

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Dec20 DigitalCustomer

Digital customer acquisition strategies

We all know that acquiring new customers is tough for most sales employees: identifying new leads and building relationships is tedious and time-consuming. Sales employees need extensive knowledge for outstanding customer acquisition since the more they know about different techniques and methods, the better they can arouse the interest of potential customers, and thus generate

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VerizonConnectID

Verizon Media launches unified ID solution for a cookie-less future

Verizon Media just announced the launch of its new unified identity solution, Verizon Media ConnectID. Built for the cookie-less future of digital advertising, on the foundation of Verizon Media’s consumer-first values and market-leading advertising technologies, the new unified ID solution is designed to support advertisers, publishers and consumers to manage and reach audiences online.

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Dec20 Merilee Kern 1

5 AI trends profoundly benefiting business bottom lines

In today’s tumultuous business-scape amid increasingly intricate, and often vexing, marketplace conditions, curating and mining data to drive analytics-based decision making is just no longer enough. For competing with maximum, sustained impact and mitigated opportunity loss, it’s rapidly monetizing data that’s now the name of the game—particularly when spurred by artificial intelligence (AI). Indeed, emerging

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VoiceBots

Voice bots should be used in combination with human agents

Voice bots keep getting better and better, but their growing adoption raises at the same time questions about data protection and the limits of use in personal conversations. Although, we are clearly only at the beginning when it comes to using intelligent language technologies, their integration into the customer dialogue is constantly progressing.

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OptimizeVoiceSearch

How to optimize your website for voice search

More and more users are no longer typing in their search query by hand, but are using voice assistants such as Alexa, Cortana, Siri, or Google Voice Search to conveniently speak the search query with their own voice. There is much speculation about the importance of voice search, but what’s clear is the fact that

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SalesforceCloudVoice

Service Cloud Voice unifies voice calls, digital channels, and CRM data in real-time

Service Cloud Voice, a new product that will modernize the contact center by embedding telephony inside Salesforce Service Cloud has been launched earlier this year. Service Cloud Voice unifies phone, digital channels, and CRM data in real-time in one centralized console and can be regarded as the contact center of the future — intelligent, unified,

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