May 2014 – Multichannel Marketing – SoLoMo

1Cust

Analysis of the Customer Journey is first step to a true cross-channel perspective

The term “Customer Journey” has a broad denotation in the marketing and communications industry as it encompasses all contact points of a customer with a product/service up to the sale. As that explanation is quite generic, I would like to contribute a bit more to a better understanding: Let’s clarify right from the beginning: Customer […]

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Adobe_Voice1

Adobe Voice makes creating and sharing engaging video stories child’s play

Adobe just announced Adobe Voice, a new animated video app for iPad that gives anyone the ability to create and share engaging video stories.  Adobe Voice combines sound, graphics, photos and motion to make engaging video stories in minutes. It empowers people to inform, persuade or inspire others to action by using a combination of

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Seamless

Seamless Customer Journey thanks to Smartphones

Today more and more people can be reached at any time and in any place via smartphone, which is reason enough to use this channel to communicate with the customers. But especially for multi-channel retailers the smartphone offers the chance to identify previously anonymous clients through their cross-channel behavior and get to know them that

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SoLoMo: Characteristics and implications of the phenomenon

New movement has come into the Internet market due to three factors: a growing usage of a new kind of internet access (mobile), a changing focus (local), and greater involvement of the Internet in everyday life (social). This movement is summarized by the neologism “SoLoMo”. To clarify the individual components of SoLoMo, let’s start by

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Delotte

SoLoMo interactions influence 36 cents of every dollar spent in the retail store, Deloitte study reveals

A new type of Internet access (mobile), a converted focus (local), and greater involvement of the Internet in everyday life (social), brought new movement to the Internet market, which is captured with the neologism “SoLoMo”. Each of the three keywords it holds – social, local, mobile -represents an online area on its own, but their

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AllthatMatterslogo

All That Matters (ATM): Asia Pacific’s Regional Entertainment & Digital Media Business Hub bigger than ever in Singapore

All That Matters assembles a stellar roster of field-leading speakers this month – including Akon, Black Eyed Peas, Samsung, Ogilvy, Coca-Cola, Universal Music, YouTube, Unilever, William Morris Endeavor, Maker Studios, SingTel, Glassnote Entertainment Group and many more.

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