Asian e-Marketing

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Zendesk’s insights on the power of service in influencing customer loyalty

Zendesk just released its Customer Experience Trends Report 2020, analyzing how businesses can drive customer loyalty, what matters most to people when they engage with businesses, and what differentiates leading companies from their competitors. The annual report is based on global survey results and the Zendesk Benchmark, an index of product usage data from more […]

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Retail industry is going through major changes, Adobe points out

In Singapore, the Department of Statistics revealed an increase in online sales in November, attributed to the higher online sales from major online shopping events. Since customers engage with brands through various offline and online channels, meeting the needs and expectations of a digital consumer has become a mandate for retailers of all sizes.

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Appointments & Announcements

    Qualtrics announced that PwC will join the Qualtrics Partner Network. The partnership expands PwC’s existing SAP relationship and enables organizations who standardize their customer and employee experience programs on the Qualtrics XM Platform™ to leverage PwC’s industry-leading advisory services and methodology called “Return on Experience.” This will enable executives and senior leaders to

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