October 2019 – Micro-moments & Customer Journey

Engagio

Marketing Automation Systems for state-of the-art lead management

The term “marketing automation” is defined as the IT-supported execution of recurring marketing tasks with the aim of increasing the efficiency of marketing processes and the effectiveness of marketing decisions. Introduced consistently by prominent providers of Marketing Automation Systems (MAS), such as Salesforce.com, HubSpot, Adobe, its subsidiaries Marketo, Oracle, Microsoft and IBM in the past,

Marketing Automation Systems for state-of the-art lead management Read More »

egrow

New SEO tool helps Amazon sellers boost product visibility

The leading Amazon analysis software, Egrow has announced the addition of a new SEO tool for Marketplace sellers. The new Keyword Rank Tracker tool, which has been integrated into the popular Egrow software, extends the already vast range of sales and marketing solutions offered by the all-in-one, comprehensive service for listing optimization and product promotion.

New SEO tool helps Amazon sellers boost product visibility Read More »

business

Businesses in APAC embrace Automation and AI for the sake of better customer experiences

For online retailers, it’s no longer a simple case of bricks vs. clicks anymore. Spoilt for choice these days, consumers are far less loyal to brands and are more likely to try new products. With online retailers facing increasing competition, how can they build brand loyalty and retain customers in today’s marketplace?

Businesses in APAC embrace Automation and AI for the sake of better customer experiences Read More »

marketingA

Marketing Automation – the foundation for successful Customer Journey Management

The competition in the markets is getting tougher. In the long run only those who constantly win new prospects will make it. However, a personal approach and support of individual prospects and customers is hardly possible due to more and more complex sales processes and limited resources.

Marketing Automation – the foundation for successful Customer Journey Management Read More »

itstime

It’s the time of micro-moments since relevance is above all else

Our little personal all-rounder and companion in all situations – the smartphone – answers us any question at any time, and the information obtained then helps us making decisions. In these situations, called “micro-moments”, companies can easily get in touch with customers by being helpful to them.

It’s the time of micro-moments since relevance is above all else Read More »

zendesk

Zendesk’s ‘Gather’ provides trusted and transparent support at scale

Zendesk. announced the launch of Gather, a powerful new product that enables companies to provide trusted and transparent support to customers through online community forums. Gather creates a space where customers can engage with each other and company experts to offer guidance and insight beyond what a single customer support agent might be able to

Zendesk’s ‘Gather’ provides trusted and transparent support at scale Read More »

IDC

IDC’s inaugural Asia Pacific Future SMB intelligence services

The new IDC 2019 Future SMB Pulse survey shows that 84% of SMBs in Asia Pacific (excl. Japan) recognize the need to use digital technologies to make significant changes in their companies’ processes and operations to become more competitive. While 39% of those have already started their journey and are at different stages of digital

IDC’s inaugural Asia Pacific Future SMB intelligence services Read More »