Omni-channel retail maturity will move from foundation to convergence and precision to immersion
Omni-channel goes beyond social networks, email, web and mobile, as it actually includes the entire customer experience, like in-store displays, kiosks, interactive television and set-top boxes as well. It’s essentially anywhere there’s a digital touch point, which is everywhere you look nowadays. As a result, retailers and brands have to reformulate their supply chain strategies […]



