February 2013 – Multichannel-Marketing

3omni

Omni-channel retail maturity will move from foundation to convergence and precision to immersion

Omni-channel goes beyond social networks, email, web and mobile, as it actually includes the entire customer experience, like in-store displays, kiosks, interactive television and set-top boxes as well. It’s essentially anywhere there’s a digital touch point, which is everywhere you look nowadays. As a result, retailers and brands have to reformulate their supply chain strategies […]

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2multi

Multichannel marketing: risks and opportunities

Thanks to various offers of digital information, consumers nowadays order and use diverse channels for the purchase of goods at the same time – whether catalogue, online shop or mobile application. Inevitably, companies have to deal with the issue of multi-channel to take optimal advantage of the integration of different sales channels.

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