May 2020 – Natural language processing & conversational analytics: data quality beyond reproach

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New research reveals the top drivers of brand trust in Singapore following COVID-19

As Singaporean businesses continue to navigate restrictions caused by the circuit breaker measures, new research released today from Qualtrics outlines the biggest drivers of brand trust in this new normal, and how consumers want to be engaged with. Findings from the study provide a framework helping brands build and keep trust and confidence at this […]

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Appointments & Announcements

    Digital specialist agency AnalogFolk has appointed Tatjana Kudinova as UX Director for Asia, whose responsibilities include building on the agency’s existing research and intelligence, strategy and user experience design. Kudinova has previously held UX lead roles at Accenture Interactive and Sapient Razorfish, working with brands such as Cathay Pacific, Asia Miles, ANA, HSBC,

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Focus on security and governance issues potentially hiding the opportunities offered

Information is – and always has been – the lifeblood of organizations and the foundation for critical decision-making, but it is more important than ever in today’s business environment. The challenge companies are facing is that information is still commonly stored in various systems including the cloud, making it hard for them to leverage it

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From data to processes to customer experience

A company that could read the minds of its customers would have ensured its business success forever, but the considerable challenges that companies face in the digital age show that this isn’t easy to achieve. Not only do the demands of customers constantly change, providers can’t adapt their existing processes quickly enough to meet their

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Natural Language Processing & Conversational Analytics

All kind of industries generate and collect an unimaginable quantity of data nowadays. According to an IDC report, the amount of data will grow globally from 33 zettabytes (33 trillion gigabytes) in 2018 to 175 zettabytes in 2025. Unfortunately, even large companies with huge budgets and big teams are already facing many unresolved challenges regarding

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Optimus solution integrated with RAG’s Wangiri fraud intelligence exchange

Neural Technologies, a long-established sponsor of the Risk & Assurance Group, and a leading international provider of revenue protection, digital transformation and data analytic solutions to the telecommunications industry, has integrated its Optimus Fraud Management System (FMS) with the blockchain that powers RAG’s Wangiri fraud intelligence exchange.

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JioMart

JioMart and Whatsapp partnership to change the face of mom-and-pop retail stores in India

After entering into a massive US$5.7bn deal with Facebook, Reliance Industries has begun piloting its new commerce venture JioMart on WhatsApp. JioMart has the advantage of its own Jio telecom user base and the massive reach of the Facebook-owned WhatsApp platform to transform the Indian retail landscape, says GlobalData, a leading data and analytics company

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