The Google update “BERT” has been rolled out worldwide since the end of 2019. It is a technology that helps the search engine to understand search queries from users even better: in particular, it puts the individual words in a more meaningful context.
Relevance is the be-all and end-all, but unfortunately the prerequisites for a customer’s receptivity to a particular marketing message can change quickly. Event triggers can be of help here, which are usually events that can be defined as triggers for sending certain marketing messages.
Event triggers: push and pull channels Read More »
Cognigy.AI, a leading global customer service automation provider, has secured investment from Global Brain, one of the largest venture capital companies in Japan, that accelerates its international growth path and consolidates its position as a leading provider of an AI-based platform for the automation of customer service.
Using intelligent voice and text agents at enterprise level with Cognigy.AI Read More »
Always offering customers exactly the product they want—ideally at the exact moment when they want it—is what every company is dreaming of.
Every company wants to offer their customers a unique customer experience, which is one of the main reasons why they are increasingly trying to differentiate themselves from the competition with voice assistants or chatbots.
Enhance unused potential in the conversational UI Read More »
Big Hit Entertainment (Big Hit) and Universal Music Group (UMG) announced an expanded strategic partnership that will see the two companies work closely together to increase opportunities for artists through innovation and technology, whilst expanding the global reach of K-pop music and culture around the world. UMG artists will explore enhanced “direct to fan”
Appointments & Announcements Read More »
