CRM goes XRM: From Customer to Multi-Relationship Management
Customer relationship management is crucial, but organizations also need to manage many other relationships that…
XRM – the natural Evolution of CRM
The xRM concept has evolved over the past ten years from the sales force automation…
Open Source CRM Systems in Comparison
visual4, a media company from Stuttgart, Germany, compared three open source CRM systems in a…
An Expert Opinion on CRM Future Trends
According to Dr. Nils Hafner, professor for CRM at the Lucerne University of Applied Sciences…
Congenii Consulting Group forecasts CRM Trends 2012
Communication with customers is changing as rapidly as online environments are developing. Especially with mobility…
Customer Experience across Channels and Segments Accelerates
For two good reasons the business world’s emphasis on managing the customer experience has quickly…
NewsGator’s aggressive Expansion into the Asia-Pacific Region with advanced Social Computing Capabilities to Microsoft Productivity and Collaboration platforms
In response to rising demand for powerful social computing solutions on the Microsoft platform, NewsGator…
New Release of Convergys CRM 2.0 combines and enhances Microsoft’s Market proven Dynamics CRM Platform
Convergys Corporation announced the worldwide availability of its latest release of Convergys CRM, powered by…
Case Study: Optimized Customer Service and Sales Operations with IceWarp’s LiveWebAssist
The Four Seasons Hotel in Limassol, Cyprus, decided to become an early adopter of…
Version 10 of OpenText ECM Solution integrates SAP Business Processes
OpenText announced Version 10 of its popular OpenText Extended ECM for SAP® Solutions that now…
Announcements
InMobi announced the appointment of Jayesh Easwaramony as Head of Business Development, Asia Pacific. He…
Location Tracking and Privacy: Can a legal Framework prevent secret Smartphone Monitoring?
The importance of keeping people’s location private has been an issue for quite some time…
Steady Rise in Digital Advertising Spend strives to cross S$100 Million Mark in Singapore soon
The Interactive Advertising Bureau Southeast Asia has released the Singapore Online Advertising Revenue Report, reflecting…
Simple and safe Solutions for bringing complex Content Online
Akamai‘s VP of the Media Division, Bill Wheaton, in an in-depth Interview Akamai is a…
Wave 6: UM’s New Insights into the inexhaustible Depths of Social Media
Last Friday, the global marketing communications agency UM Singapore unveiled the findings of their annual…
Awakening Interconnectedness of Online and Offline World
All brands are busy working on suitable mobile marketing strategies to interact with consumers through…
Location-based service (LBS): Categories of Methods, Techniques and Technologies
Everyone knows that location-based services (LBS) is an information or entertainment service, which is accessible with…
Frost & Sullivan on the “Mega Trend” Impact of Mobile Devices
Trends which have a profound impact on the business environment over a period of time…
comScore’s Insights on the Mobile and Connected Device Landscape
ComScore, a leader in measuring the digital world, released the 2012 Mobile Future in Focus…
Tablet Users’ high Expectations in Web Experience impacts Online Sales
Consumers and enterprises have embraced tablets in large numbers for everything from web browsing and…
Symantec’s State of Mobility Survey: Benefits are worth the Risks
Symantec’s 2012 State of Mobility survey aims to evaluate how organizations are coping with mobile…
Mobile Money Transfer Services need true Industry Interoperability to attract critical Mass of Users
The increasing use of mobile devices as an alternative to credit cards and paper tickets…
Mobile overtakes TV states InMobi’s Global Mobile Media Consumption Survey
InMobi’s research team just recently unveiled the results of its comprehensive global Mobile Media Consumption…
Acision’s Enterprise Messaging Network is All-rounder in connecting Businesses to Consumers
Acision launched its Enterprise Messaging Network this month, which is the first dedicated messaging platform…
New Mobile Point-of-Sale Platform “Swiff” energizes the Mobile Payment Industry
Swiff, a mobile payment platform that uses a plug-in device to transform smartphones and tablets…
Huawei and IBM develop a Smart Workspace@Mobile Solution
Huawei, the Chinese provider of information and telecommunications technologies has announced to develop a Smart…
Polycom and HTC collaborate and enable Polycom® RealPresence™ Mobile on selected HTC Smartphones and Tablets
Polycom, Inc., the global leader in standards-based unified communications (UC), and HTC Corporation, a global…
Dialogic launches unique Software Solution to measure and track Viewers’ Mobile Video Quality of Experience
Dialogic Inc., a leading provider of communications technologies that power advanced networks, launched its software…
Aruba Networks launches Airheads Community for Enterprise Mobility Experts
IDC predicts the growth in enterprise mobility, video consumption and cloud infrastructure will drive worldwide…
adsmobi launches New Mobile Coupon Service ‘Prime Location’
The mobile media buying platform adsmobi’s prime business is placing successful mobile campaigns for mobile…
Accelerating Business with Mobile Enterprise Content Management
Q & A with OpenText Chief Marketing Officer James Latham OpenText Corporation is Canada’s largest software…
Netbiscuits launched HTML5 Framework “Tactile” to tackle the Challenges of the Connected Screen World
Today’s web experience is all about connected screens and the technological complexities and challenges this…
Frost & Sullivan on the “Mega Trend” Impact of Mobile Devices
Trends which have a profound impact on the business environment over a period of time…
Less limiting Hybrid Apps gain Momentum
To start off, it can’t hurt to clarify that hybrid apps combine elements of both…
IDC: Why China will become the largest Market for Smartphones in 2012 and Brazil and India will catch up fast
According to the latest smartphone forecast from the International Data Corporation (IDC) Worldwide Quarterly Mobile…
Increase Effectiveness of Mobile Initiatives the Symantec Way
Mobile devices gain momentum and herald change in today’s business world. In fact, regarded as…
It’s about People telling Stories
The mobile platform is unique, and lets advertisers tap connectivity and cutting-edge technology to create…
Announcements
UM Singapore hired Vinitra Chaudhuri as Regional Business Director. In her role, she will be…
QR Codes: Jump from Offline to Online World with dangerous Pitfalls
Quick Response (QR) codes live up to their promises by providing quick answers to products,…
Apple’s Privacy Controversy
Time is ticking for Apple to comment on its privacy policies by next week. The…
Microsoft Advertising supports Brands in telling their Stories at Scale, across Screens and at every Stage in the Purchase Cycle
Microsoft Advertising recently shared insights from a social marketing study that the company conducted with…
The Internet Show Asia 2012: calling all digital explorers!
The Internet Show Asia, now in its third year, will bring Asia’s biggest and best…
Alcatel-Lucent simplifies Customer Interactions with its Motive CXS Portfolio
People want to have all their communication devices, such as smartphones, tablets, or TV set-top-boxes,…
MMA makes it easier to buy and sell Mobile Ads for Smartphone and Tablets
The Mobile Marketing Association (MMA), the leading global trade association for the mobile industry, released…
Agence France-Presse (AFP) released first “Pay for” Photo App for the iPad
Adapted from the book The Shock of the New Century in 2010, AFP is featuring…
Grey launched Facebook App that gives Netizens first-hand Experience of Dementia
The Singapore branch of Grey, the global advertising network of Grey Group that belongs to…
Overcoming the Barriers to Growth: Culture is Key
“The secret of success is to understand the point of view of others,” said the…
Think Big when thinking Apps
Before deciding which of the operating systems suits your company best, or in which way…
