Will voice commerce be the game changer for e-commerce?
According to the software company SynergyTop, 2020 is a decisive year for voice commerce as…
Bosch Assist wins award for seamlessly bridging the gaps between buildings’ technology, people, and processes
Conversational AIoT company UIB announced to have won in the “most scalable collaboration” category with…
Strategies that will shape 2021’s media landscape
A decade of media evolution has taken place in a few short months: in-home media…
When information and answers aren’t readily to hand, customers walk away from purchases
Singapore has a long-standing love affair with shopping. Many of the country’s malls built in…
Voice-search-readiness as a competitive advantage
Voice search is more than just a trend since those who are optimized for voice…
Interpretation of the intention of the search makes all the difference
All statistics on the use of Google Home and Amazon Echo point into the same…
Consumers start to prefer voice and chat assistants to real people
More and more consumers are choosing bots over human advisors and salespeople, according to a…
AI outperforms humans in speech recognition
Following a conversation and transcribing it precisely is one of the biggest challenges in artificial…
How relevant is voice search for online marketing – really?
There are always new predictions on the Internet about what the future of marketing will…
Possibilities and requirements for voice assistants in e-commerce
Voice assistants have experienced a real boom in recent years and are being used on…
AppsFlyer released Growth and Performance Index for Southeast Asia
AppsFlyer, the global attribution leader, released the 11th edition of the Performance Index and the…
NetApp and Google Cloud boost application and business performance in Singapore
NetApp, a global cloud-led, data-centric software company, and Google Cloud announced the availability of NetApp…
Appointments & Announcements
Aqilliz, a technology company that specializes in blockchain solutions for digital marketing entered into…
Creating unique experiences in digital commerce with new technologies and techniques
Digital commerce is becoming an essential part of the new economy and the digital customer…
Increase efficiency by giving marketers control over the customer experience
The debate over who should oversee shaping digital customer experiences is as old as the…
Getty Images partners with Climate Visuals to launch Visualising Sustainability Guidelines – supporting brands and businesses to use visual content which incites change
Getty Images, a world leader in visual communications and pioneer in the field of visual…
How to analyze the Core Web Vitals for your website
Mid of 2020, Google released new key figures for measuring user experience, which will become…
CPaaS simplifies real-time communication
CPaaS is a cloud-based platform that enables companies to use program interfaces (APIs) to quickly…
Secured collaboration solutions by communication service providers key to success in the next normal
IDC Asia/Pacific’s latest report, titled Asia/Pacific Unified Communication and Collaboration Market Assessment, highlights end-user adoption…
Reputation Experience Management: Customer experience and reputation go hand in hand
Online reputation management (ORM) is increasingly becoming a success factor for businesses since effective customer…
AnyMind Group announced moves to connect various offerings and build a runway for future expansion
Having launched, developed and acquired brands across the marketing, entertainment and direct-to-consumer spaces, AnyMind Group…
For the first time, online video consumption exceeds traditional broadcast viewing in Singapore
Online video is more popular than ever with Singaporeans watching eight hours, 42 minutes per…
Adobe’s mission to enable ‘Creativity for All’ continues brilliantly
Adobe just unveiled significant innovation across its Creative Cloud applications and services at Adobe MAX. In…
A process is perfect when the customer took no notice
Emotions and the subconscious play an important role in purchasing decisions and the use of…
AI will give birth to the intelligent experience economy
Nothing is more frustrating or boring than a product, service or trip that doesn’t meet…
IDC’s perspective on how to thrive in the next normal with empathy and a digital-first CX approach
One of IDC’s recent report, titled ‘Empathy During the COVID-19 Pandemic: Becoming an Empathetic Enterprise…
Liquid Mode fundamentally changes the way people consume digital documents and reinvents mobile productivity
Since the pandemic has put a halt on face-to-face interactions, entire industries turned to virtual…
In an experience economy, the speed of innovation will inevitably increase
Procter & Gamble (P&G) announced their goal of having “50% externally initiated product / process…
Singapore’s first-ever 3D virtual property expo demonstrates the rise of the experience economy
MOGUL.sg, a property technology start-up, just announced the launch of Singapore’s first-ever 3D Virtual Property…
Introducing Google Workspace and new features to keep you safe online
For more than a decade, Google is building products to help people transform the way…
Customer experience’s road to success
CX has long since become one of the decisive differentiating features of top companies, which…
Limelight Networks’ new EdgeFunction improves online experiences
Limelight Networks, a leading provider of content delivery network (CDN) and edge cloud services, has…
Smart checkout technologies are gaining momentum in CX management
A new study from Juniper Research has found that the value of transactions processed by…
Customer analytics made easy
There are numerous methods of identifying customer groups or segments analytically. Apteco, a true expert…
Return on Experience (ROX)
Nowadays it is more important than ever to keep up with the times not to…
Appointments & Announcements
Adrian JonesAdrian Jones has been named Senior Vice President and…
Messengers and social media can serve to disclose personal data
I was watching The Social Dilemma on Netflix earlier this month and highly recommend it….
Not all data is created equal
In marketing, data is divided into first, second, and third-party data, based on their origin….
What needs to be considered in terms of data protection when cooperating with freelancers
Hiring freelancers has many advantages for companies: they do not have to pay social security…
Growing security risks to drive APAC managed security services revenue to US$17bn in 2024
Growing security risks and incidents of ransomware have been forcing enterprises across the Asia-Pacific (APAC)…
The importance of E-A-T in content creation
Google’s goal is to provide searchers with high-quality answers to every question they could possibly…
List of Asian countries most at risk of RDP brute-force attacks
The number of people working from home has risen astronomically this year due to Covid-19….
Malaysia successfully fighting streaming piracy
A new study, researching content viewing behavior of Malaysian consumers, has found a massive 64%…
Novel Linux malware targets VoIP softswitches
ESET researchers have discovered a previously unknown Linux malware that targets Voice over IP (VoIP)…
Manipulated language AI can write manifestos that appear human and radicalize automatically
Shockingly, researchers at the Middlebury Institute of International Studies at Monterey, California, managed to teach…
Sentryc stops product piracy on the internet
Every year, brand abuse and product piracy result in losses of billions in e-commerce. The…
Fileless malware continues to grow
The effective and timely identification of malware is one of the greatest challenges for IT…
Competitive advantage of cybersecurity often still undervalued
In times of increasing digitization and a steadily growing threat from cyberattacks, stable IT security…